Terms & Conditions

Please note that we have a NO REFUND policy and the following cancellation fees apply:

  • more than 30 days prior to arrival – 10% of the total tariff
  • 30 days or less – 20% of total tariff; and
  • 7 days or less – 100% of the total tariff


Booking Conditions

Accommodation

Our contact numbers are Telephone (03) 5348 1942 or Mobile 0407 303 461

Website is www.spacountryvillas.com.au
Email – robyn@spacountryvillas.com.au

To confirm your booking a deposit of not less that 50% of the total tariff is required.  The balance must be paid no later than the day of arrival.

Payments can be made using Mastercard or visa, or dire, ct deposit into our account

A security bond and current drivers license can be requested for any booking

 

Gift Vouchers

Vouchers are available from Spa Country Villas and are subject to these Terms & Conditions

Gift Vouchers are issued with a 12 month validity and must be redeemed on a single booking

 

Accommodation Terms of Use

There is a two night stay applied on a weekend

Weekend nights are Friday & Saturday, Saturday & Sunday.  Sunday through to Thursday inclusive are considered midweek

Our midweek special rates DO NOT apply during public holidays

Check in time is 2pm and check out time is not later than 12pm

Tariffs apply for additional guests staying at the property so please advise us and make necessary payment.  Should additional unpaid guests be found the booking will be cancelled and you will be asked to vacate the property.  No refund will be given.

All our villas are NON SMOKING.

 

Damaged or Missing Property

Please notify Spa Country Villas immediately of any loss or damage to property, including keys.  A key replacement fee of $25 will be charged.

The guest responsible for the booking will be charged for property belongings that are damaged, removed or lost.

Spa Country Villas reserves the right to debit your credit card, or request payment in full for any outstanding charges that apply to your booking.  This includes extra cleaning, rubbish removal, addition guests, extended stays, late check outs, extra bedrooms occupied, lost keys, callouts, repairs or damage to a property